Shelly Tray Basket XL
- Care & Maintenance
- Shipping & Returns
- Important information on Pre-orders
Receiving & stuffing your basket
Upon receiving your J'Jute basket it is important that you open each piece, knock out the wrinkles from eco-friendly flat pack shipping and stuff your basket for 2-5 days. It is important that you stuff you basket fully in order for your J'Jute to find its best shape. Due to the soft nature of the jute fiber all J'Jute baskets will sag slightly and this is not considered a fault but, the beauty of Jute Fiber.
Color Variations
J'Jute baskets will vary slightly in color from season to season. Color variations occur due to time if picking and how much rain India has received that season. Although we try our best to match the colors each year we cannot guarantee a match. No two baskets will be the exact same color.
Cleaning
For small marks, we recommend spot cleaning with a gentle & mild soap. Do not oversaturate the basket as jute is not water repellent and excess water can damage the basket fibers and the strength of the entire piece. Jute is prone to mold. Do not wet the baskets.
Shedding
For shedding, we recommend vacuuming the inside of the basket. shedding is not considered a fault.
Fraying
If there is any fraying it is at the customer's discretion if they choose to trim the loose fibers. It is very normal for the basket to fray over time with use. Simply snip the little frays away. Please, use care as trimming too much can weaken the overall structure of the basket.
Shipping
Enjoy Complimentary Shipping - Continental USA
International- Shipping is calculated at checkout not including import taxes
Returns
We want our customers to love their purchase. However, do to the handmade nature of J'Jute we cannot accept returns do to change of mind. Returns & Exchanges are considered on a case by case basis by emailing hello@jjute.com within 3 days of delivery. If accepted, all return shipping costs will be covered by the customer. We recommend reusing & taping up original packaging for the return.
If the product is damaged please email hello@jjute.com with detailed images within 3 days of delivery for further instructions.
Pre-orders are simple.
Place your order like any order and we will be in touch every step along the way. If there are any updates on your delivery we will be in touch.
All Pre-orders are Final Sale. Delivery dates cannot and will not be guaranteed.
Care & Maintenance
Receiving & stuffing your basket
Upon receiving your J'Jute basket it is important that you open each piece, knock out the wrinkles from eco-friendly flat pack shipping and stuff your basket for 2-5 days. It is important that you stuff you basket fully in order for your J'Jute to find its best shape. Due to the soft nature of the jute fiber all J'Jute baskets will sag slightly and this is not considered a fault but, the beauty of Jute Fiber.
Color Variations
J'Jute baskets will vary slightly in color from season to season. Color variations occur due to time if picking and how much rain India has received that season. Although we try our best to match the colors each year we cannot guarantee a match. No two baskets will be the exact same color.
Cleaning
For small marks, we recommend spot cleaning with a gentle & mild soap. Do not oversaturate the basket as jute is not water repellent and excess water can damage the basket fibers and the strength of the entire piece. Jute is prone to mold. Do not wet the baskets.
Shedding
For shedding, we recommend vacuuming the inside of the basket. shedding is not considered a fault.
Fraying
If there is any fraying it is at the customer's discretion if they choose to trim the loose fibers. It is very normal for the basket to fray over time with use. Simply snip the little frays away. Please, use care as trimming too much can weaken the overall structure of the basket.
Shipping & Returns
Shipping
Enjoy Complimentary Shipping - Continental USA
International- Shipping is calculated at checkout not including import taxes
Returns
We want our customers to love their purchase. However, do to the handmade nature of J'Jute we cannot accept returns do to change of mind. Returns & Exchanges are considered on a case by case basis by emailing hello@jjute.com within 3 days of delivery. If accepted, all return shipping costs will be covered by the customer. We recommend reusing & taping up original packaging for the return.
If the product is damaged please email hello@jjute.com with detailed images within 3 days of delivery for further instructions.
Important information on Pre-orders
Pre-orders are simple.
Place your order like any order and we will be in touch every step along the way. If there are any updates on your delivery we will be in touch.
All Pre-orders are Final Sale. Delivery dates cannot and will not be guaranteed.